Haypost has launched its new call center with an aim to boost the quality of service and customer interactions at all levels.

The call center is equipped with the latest technologies which allow handling multiple calls simultaneously. Interactive Voice Response (IVR) integration ensures distribution of calls by divisions. Additionally, call recording enables monitoring the quality of the service.

For that purpose, Haypost has increased the number of the call center staff which was trained to meet the high-quality service requirements.

Adopting customer service professional approach and customer-driven quality Haypost Trust Management makes one step further on the path of modernizing and transforming the Armenian national postal operator into one of the leaders in the sector, the company’s press service reported.