Despite the fact that new rates were set by Armenia’s Public Services Regulatory Commission in 2011, the lists of tariffs for 2007 haven’t been compared with that of 2008.

According to the assessment of commission’s activity in 2011 published by RA Ombudsman's Office, in certain cases, the service company did not provide equal facilities for the population in the field of wireless telephony.

The public has not been properly informed about settlement of disputes on electric power fluctuations. Lack of alternative laboratories (basically inspection of gas and electricity meters) caused public distrust of metering devices test results. Twenty-four-hour water supply remains an acute issue.

Provision of free “short” telephone numbers to 19 state institutions and organizations (ESM, HRDO and etc.) is among the Commission’s key achievements. It also reconsidered tariffs for drinking water and took a decision to reduce them by AMD 8.