Human Rights defender is obliged to maintain the anonymity of those citizens who address him, Armenian Ombudsman said.

During a press conference Karen Andreasyan called on the citizens not to fear addressing the Ombudsman's Office, as no one has the right to demand information from him.

“The general atmosphere of fear and distrust for the state institutions discourages people from turning to the Ombudsman. The next problem hindering the Ombudsman's work is citizen’s distrust for the effectiveness of the operation of state institutions. Absence of the necessary culture to protect their rights is inherent in the people’s psychology,” the Human Rights defender said.

“It would be perfect if the state institutions addressed all the problems,” he added.