Financial Ombudsman submitted report for the second quarter of 2009
80 financial organizations- related complaints were filed to Financial Ombudsman Office in the second quarter of 2009. 49 of them were not subject to Ombudsman's consideration, Financial Ombudsman Press Service reported.
9 complains out of 30 were submitted in the form prescribed, 8 of them were accepted for ombudsman's consideration. Out of 8 complaints considered, 2 were refused, 2 satisfied by reconciliation of claimant and organization through Ombudsman's intermediary. The remaining 4 are being considered.
Out of 30 complaints subject to Ombudsman's consideration, 19 were not submitted in written form. 2 of 19 claimants, addressed the Ombudsman verbally, upon which Ombudsman Office employees provided them with explanations. As a result, complaints were satisfied by the organization without Ombudsman's interference.
The Financial Ombudsman's Office was set up in Armenia in accordance with Legislation on Financial Ombudsman and launched its activities on Jan 24, 2009.
9 complains out of 30 were submitted in the form prescribed, 8 of them were accepted for ombudsman's consideration. Out of 8 complaints considered, 2 were refused, 2 satisfied by reconciliation of claimant and organization through Ombudsman's intermediary. The remaining 4 are being considered.
Out of 30 complaints subject to Ombudsman's consideration, 19 were not submitted in written form. 2 of 19 claimants, addressed the Ombudsman verbally, upon which Ombudsman Office employees provided them with explanations. As a result, complaints were satisfied by the organization without Ombudsman's interference.
The Financial Ombudsman's Office was set up in Armenia in accordance with Legislation on Financial Ombudsman and launched its activities on Jan 24, 2009.
