Twitter rolling out quick replies, welcome messages for businessesNovember 2, 2016 - 10:54 AMT PanARMENIAN.Net - Twitter'slatest update for business users should help speed up response times even further. According to today's announcement, Twitter is rolling out quick replies and welcome messages for businesses who communicate with their customers via DMs, Engadget said. The features are fairly straightforward and combine a bit of automation with a human touch. Twitter hopes the new tools will "help businesses create rich, responsive, full-service experiences" with pre-written greetings and commonly used replies. Welcome messages are exactly what they sound like: a quick response to greet new users when they slide into a business's DMs without the need for a human to type it out. The interesting hook here is the ability to create multiple variations of the message and deep link directly to other Tweets, websites and apps. Quick replies work much the same way, by guiding users to specific options or asking for things like existing support tickets. The idea is to use both features together, much like your old-school customer service phone tree, to save time and human effort on the company's side. According to Twitter, companies like Evernote, Spotify, Pizza Hut and Airbnb are already taking advantage of the features. Other businesses that wish get to on board can set a DM Welcome Message through the support settings page starting today, but for access to the developer APIs that power deeper integrations you'll need to apply for private beta access here. Top stories Yerevan will host the 2024 edition of the World Congress On Information Technology (WCIT). Rustam Badasyan said due to the lack of such regulation, the state budget is deprived of VAT revenues. Krisp’s smart noise suppression tech silences ambient sounds and isolates your voice for calls. Gurgen Khachatryan claimed that the "illegalities have been taking place in 2020." Partner news Most popular in the section | Viva-MTS: Tech solutions to modernize infrastructure of border village The border village has been the focus of Viva-MTS and the Foundation for the Preservation of Wildlife and Cultural Values since 2015. “By Your Side”: IDBank's new support program for displaced Artsakh citizens IDBank is launching a long-term social support program for forcibly displaced Artsakh residents. The Power of One Dram to benefit Road of Life charity The companies inform that the May beneficiary of The Power of One Dram is the “Road of Life” charitable organization. Kazakhstan welcomes Yerevan, Baku’s agreement to meet in Almaty Kassym-Jomart Tokayev has welcomed the agreement of Baku and Yerevan to hold negotiations in Almaty. |