Twitter testing a bot that listens to your suggestions and complaintsApril 12, 2017 - 12:18 AMT PanARMENIAN.Net - Twitter has been promoting its potential as a customer service platform for brands for some time now. And on Wednesday, April 12, it's stepping up its efforts for its own users — with a bot, BuzzFeed News reports. The company's @support account will now handle basic user inquires via a direct message bot, one that seems like it'll be used most often to tackle the abuse and harassment issues which have plagued the company through its existence. The bot, released this afternoon, is still experimental. Twitter plans to see how people engage with it and will tweak it accordingly, a spokesperson said. In many scenarios BuzzFeed News tested, the bot was unable to do more than simply directing users to its website to fill out forms. Still, it could be a helpful new channel for those looking for a simple way to report problematic behavior on the platform. Abuse can also be reported on tweets and accounts themselves, or via a form. "We’re testing a new @Support DM tool to make it easier for people to get help with certain support issues, directly on Twitter. This is a very early test and will be limited in scope for the time being," the Twitter spokesperson told BuzzFeed News. The bot currently focuses on five categories: Accounts, Abuse, Impersonalization, General, and #TwitterTips. It is not well-equipped to deal with other common user requests, such as an edit tweet button. Top stories Yerevan will host the 2024 edition of the World Congress On Information Technology (WCIT). Rustam Badasyan said due to the lack of such regulation, the state budget is deprived of VAT revenues. Krisp’s smart noise suppression tech silences ambient sounds and isolates your voice for calls. Gurgen Khachatryan claimed that the "illegalities have been taking place in 2020." Partner news Most popular in the section | Lemkin Institute petition seeks release of Armenians in Azerbaijan The Lemkin Institute is deeply concerned about the continued illegal detention of political prisoners from Karabakh in Azerbaijan. Armenian Catholicos calls for national unity against threats Karekin II issued a message on Republic Day marking the anniversary of the First Armenian Republic. Pashinyan: Armenia’s desired goal is “on the horizon” Prime Minister Nikol Pashinyan has said that Armenia is moving forward “without interruption”. Opposition leader, supporters spend night at Sardarapat memorial Police made nearly 300 arrests the day before as Galstanyan and his supporters continued to demonstrate in Yerevan. |